Frequently Asked Questions:
Frequently Asked Questions about Shopping:
How do I Cancel my order?
How do I know that your products are Authentic?
How do I find the right frame?
Do I get a case with my glasses?
Where can I purchase replacement parts?
What does it mean when a product is Final Sale?
What forms of payment does Go-Optic.com Accept?
Do you charge Sales Tax?
Why is the Shopping Cart page not properly working?
Do you have a paper catalog mailer?
I want lenses but this prescription stuff is confusing.
Does Go-Optic.com give any Special Deals or Offers?
Do you offer lens-edge polishing?
Can I transfer my old Lenses in a different style
Do you have anymore photos of the products?
Can you alter the size or style of these Glasses
How do I know if an Item is Available?
Do you offer price matching with your competitors?
Do you accept Flexable (FLEX) Spending Accounts (FSA)
How to order Prescription Lenses
Can I add lenses to my order after I try a few pairs on?
Do you have a physical location in my area?


How do I Cancel my order? TOP
  Please contact us immediately if you decide to cancel your order. Please be advised that canceling an order once it has been processed is subject to a re-stocking fee. Restocking fee's are 30% for all lenses and 10% for all other merchandise. Please see the Returns Section if your order has already been shipped.


How do I know that your products are Authentic? TOP
 
100% Authentic Eyewear Guaranteed
All the products we sell are guaranteed 100% authentic and directly from the manufacturer. Most manufacturers provide authenticity papers, case and/or cleaning cloth which we will include in your order.


How do I find the right frame? TOP
  There are many factors determining the right frame for you. The best method is to choose a frame you have tried on or worn comfortably in the past. Below are some guides to help you choose the right frame.

What Style will look best?
View our Face Shape Guide

What Size will fit best?
View our Frame Size Guide/Chart
 
Related Question(s):
What is your Return & Exchange Policy?
Can I add lenses to my order after I try a few pairs on?


Do I get a case with my glasses? TOP
  Most manufacturers provide eyeglass cases with their frames and will be included in your order. Some manufacturers do not offer cases, however, if lenses are added to your order we will supply a GoOptic case and cloth for you at no charge.


Where can I purchase replacement parts? TOP
  We do not sell replacement parts at this time, we apologize. You may wish to check a local optical store for possibly assistance with replacement parts.
 
Related Question(s):
Do you offer a Repairs Service?
Do you have a physical location in my area?


What does it mean when a product is Final Sale? TOP
  Final sale items are non-returnable, non-refundable, and cannot be cancelled. Most final sale items will be noted in the product description. If a product is soon to be discontinued we may choose to make it a final sale item and will inform you and allow you to cancel the order.
 
Related Question(s):
What is your Return & Exchange Policy?


What forms of payment does Go-Optic.com Accept? TOP
 

Payment Types

We accept Visa, Mastercard, American Express and Discover credit cards. We do not accept checks or money orders.  Unfortunately PayPal is not accepted at this time. However, you may choose one of these Pre-Paid Visa Credit Cards which may be used for shopping on Go-Optic.com.

 
Related Question(s):
Do you accept Flexable (FLEX) Spending Accounts (FSA)


Do you charge Sales Tax? TOP
  No, we do not charge sales tax.


Why is the Shopping Cart page not properly working? TOP
  If you are experiencing problems with our shopping cart, please make sure your "cookies" are enabled. We use "cookies" in order to improve your shopping experience. To enable cookies on your browser, please review the documentation for your browser for further assistance. You may also be experiencing problems if your browser cannot accept SSL 2.0 + connections. The browser error should provide more information if this type of error occurs.
 
Related Question(s):
Will my information be kept private?


Do you have a paper catalog mailer? TOP
  We do not offer a paper catalog at this time, we apologize.


I want lenses but this prescription stuff is confusing. TOP
  We understand it can be confusing, that is why we offer to do it for you. We can verify your prescription with your eye doctor's office so you don't have to worry. Please visit the Prescriptions section for more information.


Does Go-Optic.com give any Special Deals or Offers? TOP
  Yes. To be informed of these specials sign-up on our mailing list by clicking here
 
Related Question(s):
Will my information be kept private?
How do I remove myself from your mailing list?


Do you offer lens-edge polishing? TOP
 

Yes.  Lens-edge polishing is applied at no extra charge to the lenses when the lab feels that the polish will not compromise on the stability of the lenses in the frames.  All frameless/rimless lenses however, are polished at no extra charge.



Can I transfer my old Lenses in a different style TOP
 

Unfortunately this type of support is not currently offered at this time.  We usually suggest to stay with the same brand, model and size of the original frames if you are looking to transfer the lenses. If you are trying to 'save' your lenses, we suggest you check with a local optical store, since we do not support these type's of requests at this time, We do apologize for any inconvnience.



Do you have anymore photos of the products? TOP
 

Unfortunately what you see is what you get at this time, We sincerely apologize for any inconvenience.  Please check back in the future for any possible updates.



Can you alter the size or style of these Glasses TOP
 

Unfortunately we do not offer altering of the sizes or styles at this time. Additionally, making these types of alterations to the frames may also void any warranty for manufacturer defects.



How do I know if an Item is Available? TOP
  We offer many of the items advertised online in stock, however, many of the items must be ordered from the supplier. The availability of an item is subject to change at anytime without notice.

If there is an item unavailable for order, we will send a notification email immediately with the details. Some items can be discontinued and are no longer available. We will inform you if a product you ordered becomes unavailable, you will not be billed and the item will be removed from your order. If you still see the item online, it may be due to other color/size selections available. We do our best to remove all discontinued items from our website promptly.
 
Related Question(s):
If I place my order today, when will I receive it?
What does it mean when my order is on Backorder?


Do you offer price matching with your competitors? TOP
 

Price matching is currently available for products which show a 'Request Price Match' button on the Eyeglasses/Sunglasses order screen. Price matching is only available for the product which is being matched, all other items are exempt from price matching.

Please review the illustration below for an example of where the 'Request Price Match' button is placed on an Eyeglasses / Sunglasses order screen:

Price Match Example

By clicking the 'Request Price Match' button you will be able to submit the information needed and qualificiations for our staff to properly process your price match request.



Do you accept Flexable (FLEX) Spending Accounts (FSA) TOP
 

Yes, you are able to place orders online through the website using your Flex Spending card.



How to order Prescription Lenses TOP
 

Ordering eyewear with prescription lenses is fast & easy with Go-Optic.com.  To get started, please follow these steps:

1. Select a Frame
2. Click 'Add Lenses to your Frames' (shown in the image below)
3. Proceed through the lens ordering screen which will gather information like the lens type, options, prescription details, etc.
4. Checkout from your shopping cart.




Can I add lenses to my order after I try a few pairs on? TOP
  Yes. Please see our Returns section on how to make an exchange.


Do you have a physical location in my area? TOP
  We do not have any physical walk-in stores at this time, we apologize.

All frequently asked questions?
Shipping
Returns
Shopping
Prescriptions
Security & Privacy
Order Status
Contact Us

Still have questions?
  Call Us

1-877-634-2020
Local / International: 1-707-576-3217
Open 24x7
se habla espanol


Sending in your Prescription?
NOTE: Please include your order #

1-888-579-1155 (toll free fax)
Local / International: 1-302-385-0405
Scan & Email: prescriptions@go-optic.com
Open 24x7


Email Us
Send us an Email
Please allow around 24-48 for a response


Corporate Fax




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