Frequently Asked Questions:
Frequently Asked Questions about Shipping:
If I place my order today, when will I receive it?
What are your shipping rates & options?
Do you ship to International Addresses?
How do I contact the shipping company and/or track my order?
Do you ship to APO/FPO Addresses?
What if my package is Lost?
Does the package have to be signed for?
What if my order arrives with Missing Contents?
What does it mean when my order is on Backorder?
What if my order arrives Damaged?


If I place my order today, when will I receive it? TOP
 

Orders placed Monday-Friday by 10am PST will be processed the same day. All orders made after 10am PST will be processed the following business day.
Your order will be shipped out when it has been completely processed. Please note that delivery times are dependant upon the shipping method you select.

PROCESSING TIMES

Product Processing Time
Glasses 1-5 bus. days*
+ Single Vision or Plano Lenses 1-5 bus. days*
+ Progressive / Bi-Focal Lenses 3-7 bus. days*
Contact Lenses 1-5 bus. days*
Accessories 1-3 bus. days*

* - Unless otherwise stated in the product description. Processing times are estimates and are not guaranteed.  For more information about processing times and product availability, please click here

Certain brands may take additional time for processing, for a complete list of these brands please click here




What are your shipping rates & options? TOP
 

Once your order has finished processing, it will ship out via the method selected during check-out. Shipping options and rates available may be found on our Shipping Rates & Information Page. All packages are sent trackable and insured. A signature may be required for certain shipment/deliveries. PO Box addresses are accepted only using a U.S.P.S. shipping method. If an improper shipping method is selected for your territory, it will be changed to the next least expensive option that is proper for your request and will be applied your order accordingly. International shipments may incur further delays due to customs holding the package.




Do you ship to International Addresses? TOP
  Yes. We ship to all countries allowed by the shipping courier. If you need to enter a province, please use the 'Country' field on the order page. (i.e. 'Alberta, Canada')

CUSTOMS, DUTY & TAX

Shipping Outside the U.S. & Canada: Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. Go-Optic.com ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. International & American/Non-US residents can sometimes experience an additional 1-5 day (estimated) delay due to import. For more information regarding your country's custom policies, please contact your local customs office.
 
Related Question(s):
How do I contact the shipping company and/or track my order?


How do I contact the shipping company and/or track my order? TOP
  If you have any more questions about shipping services, please contact the shipping company for further assistance:

Shipping Vans

USPS: http://www.usps.com (Toll Free US: 1-800-ASK-USPS)
FedEx: http://www.fedex.com (Toll Free US: 1-800-GO-FEDEX)


Do you ship to APO/FPO Addresses? TOP
 
Yes. The 'State' select box (Scroll down to the bottom) on the order form will have the option to select the proper territory for an APO and/or FPO address. You may use the 'City' box on the order form to provide whether the address is 'APO' or 'FPO'. The required shipping method for APO/FPO addresses is USPS Priority Mail. If any other shipping method is selected it will be changed to the proper method and be applied to the order accordingly. APO Example


What if my package is Lost? TOP
 

Please track your package using the tracking number provided by our orders department.

If the delivery time of your order has exceeded the timeframe which is advertised online, then it may be due to one of the following reasons:

Recipient Not Available
All orders require a signature upon delivery. Most shipping companies will re attempt delivery on the following business day. Please ensure there is someone who can sign for your order at the specified shipping address. Orders not signed for may return to us.

No Further Information Available
If you are unable to track your package and the delivery date has exceeded the timeframe which is posted online, then please contact us immediately so we can research this matter for you. If a package has been confirmed as lost with the shipping courier, then we will ship another order to you as soon as possible at no extra cost.

 
Related Question(s):
Does the package have to be signed for?
What happens when my package is returned to shipper?
How do I contact the shipping company and/or track my order?


Does the package have to be signed for? TOP
 

Yes. All packages we ship require a signature for delivery, please ensure there is someone who can sign for your order at the specified shipping address. You may choose to ship the package to an address other than the billing address. For FedEx shipments only; if an order has been shipped and you would like to redirect the package, please contact us. Package redirection may delay delivery 1-2 business days and will be an additional cost of $15. Orders not signed for may return to us.

 
Related Question(s):
What happens when my package is returned to shipper?


What if my order arrives with Missing Contents? TOP
 

For missing contents please review the information below:

PACKAGE ARRIVED COMPLETELY SEALED
Please review your order. The missing item(s) may be discontinued or on backorder. If you see that the missing item(s) have been billed to your account, please contact us immediately for further assistance.

PACKAGE ARRIVED OPENED OR TAMPERED WITH
If your package arrives opened or tampered with and is missing contents, please contact us immediately for further assistance.

***Important: Please do not return the merchandise until once proper assistance is received as in many cases the shipping company may need to retreive the package.  Please do not process any claims with the shipping company, as this wiil be taken care of the shipper (us).

 
Related Question(s):
What does it mean when my order is on Backorder?
How do I know if an Item is Available?


What does it mean when my order is on Backorder? TOP
  If an item is not currently available from the manufacturer or distributors, then it will most likely be placed on backorder. We will inform you via email if an item you placed is on backorder and the estimated availability date.

Backordered items are usually under the same status nationwide.

Backorder availability dates are estimated and not guaranteed.

Your account will not be charged for an item(s) until it is available and ready to ship out. If there are multiple items in your order, and one is partially unavailable, you will only be charged for the original shipping fee once. The remaining item(s) will ship at no additional shipping expense.


What if my order arrives Damaged? TOP
 

We go to great lengths to ensure that our merchandise arrives to you in perfect condition. If you have received an order in damaged condition, please review the information below for the proper assistance:

PACKAGE ARRIVED COMPLETELY SEALED
If your order is damaged and you received your package completely sealed and in good condition, please contact us immediately for further assistance.

PACKAGE ARRIVED OPENED OR TAMPERED WITH
If your order is damaged and you received your package opened or tampered with from the shipping courier, please contact us immediately for further assistance.



All frequently asked questions?
Shipping
Returns
Shopping
Prescriptions
Security & Privacy
Order Status
Contact Us

Still have questions?
  Call Us

1-877-634-2020
Local / International: 1-707-576-3217
Open 24x7
se habla espanol


Sending in your Prescription?
NOTE: Please include your order #

1-888-579-1155 (toll free fax)
Local / International: 1-302-385-0405
Scan & Email: prescriptions@go-optic.com
Open 24x7


Email Us
Send us an Email
Please allow around 24-48 for a response


Corporate Fax




CUSTOMER SERVICE
SHOP WITH CONFIDENCE
This website has chosen one or more Verisign SSL Certificates to improve the security of e-commerce and other confidential communication.
McAfee Secure certified sites prevent over 99.9% of hacker crime.

Site is Tested Daily to Pass SANS/FBI Top 20 Critical Tests.
Privacy Policy by TRUSTe